GENERAL QUESTIONS
Do you provide demo/samples for your products?
Yes we do provide product demo and samples. You can find these product samples on each sub-category page (like Microsoft MCSE). The product demo link is on right side in the middle of the page. When you click the link you will find the sample study guides for that particular sub-category in PDF format. On the same page, a demo link is provided for "Self Test Engine - STE".
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Do you provide money back guarantee?
Yes, we do. In case (highly unlikely) you fail in exam after using our practice exams and study guides, we will refund your money back. We will refund your money by crediting your credit card in case of failure in exam in first attempt. However, refund will be granted if the customer fulfills the following requirement:
- Refund claim must be submitted within 30 days time by email or fax from the purchase date (purchase date is inclusive).
- If you took the test at VUE you must send us the Registration Number and the Validation Number. If you took the test at Prometric then fax us your test result. This is required to validate result.
- Score/Result sheet must indicate the same name of customer.
- The refund claim includes the following essential information:
- Order Number
- Purchase Date
- Order Description (Exam Code)
- Last 4 digits of Credit Card
Note: examsking.com will deduct only 15 % charges as a transaction fee. This policy will be applicable from Jan 22, 2003 onwards.
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Who prepares the certification preparation material?
Our certified professional team prepares and updates the study material on regular basis.
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What is the passing rate?
We feel proud to claim that we have been achieving 99% passing rate.
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How can I get more information?
Contact us at email sales@examsking.com and we will respond promptly with all the information you may require.
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PURCHASE & DOWNLOAD QUESTIONS
How do I pay for the products?
examsking.com accepts payment via Credit Card. The credit card payments are fast and immediate. We accept most major credit cards including MasterCard, Visa, American Express, Discover, JCB, Diner's Club International, and Cartre Blanche.
For every purchase, you will receive an order confirmation email receipt. We recommend you should keep this receipt for your record.
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What is Credit Card Security Code or CVV2?
The credit card security code/Card ID or CVV2 (Card Verification / Validation Value2) is the card Identification number for American Express, Visa and MasterCard. The Card ID is an added security feature to help protect you against online fraud. More Detail
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American Express
4 digits on front of card |
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Visa and Mastercard
last 3 digits on back of card |
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Is my Credit Card Information secure at your site?
Yes of course. Your credit card information is secured in all respects as it is being taken on the 128 secure server of our Credit Card Processor (2checkout.com) power page.
2checkout.com's Safe Shopping Guarantee protects you while you shop at any 2checkout.com supplier, so that you never have to worry about credit card safety. 2checkout.com guarantee that every transaction you make at a 2checkout.com supplier will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at a 2checkout.com supplier.
2checkout.com uses the latest technology that ensures your personal and payment information is kept confidential and secure. When you provide 2checkout.com with any personal information - your name, address, e-mail and credit card number - it's done on a 128 bit secure server. One of today's most advanced security systems - Secure Socket Layers (SSL) - encrypts all information you provide before sending it to our own server. Only when it reaches the 2checkout.com servers is your information decrypted.
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How can I make an online purchase?
For your convenience, the exams/products are categorized by certification vendors like Microsoft, Oracle, etc. and then further sub-categorized in certification tracks such as MCSE, MCSA, etc. The steps for online purchase are as follows:
- Choose your required product(s) from the examsking.com catalogue page and add them to your shopping cart. Click "Check Out".
- If this is your first purchase at examsking.com and you are not a registered member/user, then you should register yourself by entering the valid email and your desired user/member password. If you a returning customer, you should "Sign In" by entering your user/member email and password already provided to you.
- You will be directed to secure server of our Credit Card Processor (2checkout.com). Enter credit card information and finalize your payment.
- If your online payment is successfully accepted by the Credit Card Processing system, you will be directed to your "My Account" area. After the purchase the exams/products can be accessed from your "My Account" at any time till the expiry of the product.
Note: In some cases, the purchased products may not be activated immediately after the successful credit card transaction. And you will see "Under Process" message against each product. This happen due to the delay in capturing the transaction funds by our credit card processing company (2checkout.com). As soon as confirmation from 2checkout.com is received that the funds are captured, the purchased product gets activated and "Under process" will be replaced by "Download" or "Start STET". If this does not happen within 24 hours from your transaction time, please contact at sales@examsking.com .
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I am not able to add products to my Shopping Cart. What is the problem?
Make sure that your browser is enabled for cookies.
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The Credit Card Processing System does not accept my credit card. What is the problem?
Most of the time this problem occurs when either some information is missing or is incorrectly entered. Such as card number, security code/Card ID, expiry date, street address, zip code, etc.. Please try again and enter your credit card information correctly.
If you are sure that all your credit card information is correct and still rejected by the system, then contact our support staff at sales@examsking.com
My purchased products are not appearing in "My Account" area, even after successful purchase (I received an order confirmation email receipt). What is the problem?
Please contact us at sales@examsking.com along with your order confirmation email receipt. We will try our best to resolve the issue as quick as possible.
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The credit card transaction is gone through successfully, however I did not receive order confirmation email receipt. What shall I do?
Please contact us at sales@examsking.com and send us your "Sign In" email and products purchased. We will try our best to resolve the issue as quick as possible.
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After making a successful purchase, where can I find my products?
The purchased products/exams are available in your "My Account" area.
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How do I download my purchased Study Guide With Q&A?
If you have purchased a "Study Guide With Q&A, use the follow procedure to download it:
- Visit http://www.examsking.com
- Click on "My Account" link at top of the home page and "Sign In" by entering your user email and password.
- The latest versions of the purchased products/study guides will be available for your download. Click the "Download" link provided against each Study Guide With Q&A. If you have network connectivity problems it could be better to right-click on the link and choose Save target as. You would then be able to watch the progress.
Note: In some cases, the purchased products may not be activated immediately after the successful credit card transaction. And you will see "Under Process" message against each product. This happen due to the delay in capturing the transaction funds by our credit card processing company (2checkout.com). As soon as confirmation from 2checkout.com is received that the funds are captured, the purchased product gets activated and "Under process" will be replaced by "Download" or "Start STE". If this does not happen within 24 hours from your transaction time, please contact at sales@examsking.com .
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How do I login to my subscribed Self Test Engine - STE?
If you purchased subscription of Self Test Engine - STE, following the instructions given below:
- Visit http://www.examsking.com
- Click on "My Account" link at top of the home page and "Sign In" by entering your user email and password.
- Login to Self Test Engine - STE by clicking "Start STE" link provided in front of the purchased Exam.
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I have purchased one of your Study Guide With Q&A, however I am not able to open it. What is the problem?
All our "Study Guides with Q&A" are in PDF format and are created using Acrobat Reader Version 5.0. The PDF files are then zipped. Follow the steps given below to open them:
- Unzip the zip file and extracted PDF files in your local machine.
- Open the PDF file(s) using Acrobat Reader 5 or higher. Acrobat Reader is free and can be downloaded from Adobe power site.
If you still encounter problem in opening the file contact us at sales@examsking.com .
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When I open the Study Guide With Q&A, I get an error message: "There was an error opening this document. The viewer cannot decrypt the document". What is the problem?
You need to upgrade your Acrobat Reader Software to to Acrobat Reader version 5.0 or higher. You can download a free version Adobe Acrobat Reader 5.0 from Adobe powersite.
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When I download the studyguide in zip format from my acount area why it is not unzipped?
- Client's internet speed is slow.
- Problem in client's zip software.
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I forget my password for "My Account". How can I retrieve it?
To retrieve your password click the "Forget Password" link provided on the "My Account" Sign in page. We will send you the password at your "Sign In" user email.
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PRODUCT QUESTIONS
What are the different products examsking.com sell?
We are selling Certification Study Guides in the following format:
- Study Guide With Q&A
Our Study Guides are prepared keeping in view the Real Exam. All study guides include questions and answers with explanations. Most of them also include brief explanation of all exam objectives, critical issues and Q&A are arranged objective wise. Acrobat Reader version 5 (PDF format) is used to write them to increase the readiablity and clarity. You must have Acrobat Reader version 5 or higher to view the certification study guide.
- Self Test Engine/Simulator
examsking.com has developed an Online Self Test Engine - STE, which gives wide variety of options to test your skills in an environment very similar to the real exam. You can practice exams using our STE as many times as you want, until you are 100% ready for the real exam. The STET have both Learning mode and Certification mode.
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Are there products that have more than 90 days of free updates?
Unlimited bundles, such as Unlimited Microsoft, Unlimited CompTIA, etc, have no expiration date.
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Is it possible to extend the update period of an expired product?
Expired products can be repurchased at 50% discount from within your member zone.
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How often are your products updated?
Our products are reviewed and updated on a continuous basis. The certification vendors often change the skills being tested in the exams, so we frequently change our study guides to accurately reflect the current exams.
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Study Guide With Q&A Questions
What can I expect to receive when I buy a study guide from examsking.com?
You will be receiving a ExamsKing that contains practice questions with explanations.
Our study guides contain simulated exam questions with the accurate and verified answers. Each answer is thoroughly explained. Most of study guides all include detailed explanations of the concepts that are tested in the real exam, covering all objectives, explanation of objectives, objective-wise Q&A, reference material for more study. These study guides are designed to ensure that you have the required knowledge to pass the exams on the first attempt.
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Do all your study guides include objective-wise descriptions,.., etc.?
No. At this moment followings exams have objective-wise descriptions:
1. Microsoft 70-210
2. Microsoft 70-214
3. Microsoft 70-215
4. Microsoft 70-216
5. Microsoft 70-217
6. Microsoft 70-218
7. Microsoft 70-219
8. Microsoft 70-220
9. Microsoft 70-221
10. Microsoft 70-222
11. Microsoft 70-223
12. Microsoft 70-224
13. Microsoft 70-226
14. Microsoft 70-227
15. Microsoft 70-228
16. Microsoft 70-229
17. Microsoft 70-230
18. Microsoft 70-270
19. Microsoft 70-305
20. Microsoft 70-306
21. Oracle 1Z0-001
22. Oracle 1Z0-007
23. Oracle 1Z0-023
24. Oracle 1Z0-024
25. Oracle 1Z0-025
26. Oracle 1Z0-026
27. Oracle 1Z0-031
28. Oracle 1Z0-032
29. Oracle 1Z0-033
Our goal is to provide such concepts and descriptions for all our study guides. Unlike other vendors in this field we don't charge extra amounts for this. We provide study guide which includes Q&A as well as concepts and description as a single product at same price.
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Do all your Questions & Answers include explanations?
No. Most of the Questions & Answers (Q&A) have explanations, but still there are some Q&A without explanations.
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What is the format of your study guides?
All of our study guides are written in PDF format. You must have Acrobat Reader version 5 or higher to view them.
Top Can I pass an exam with examsking.com Study Guide only?
Yes, you can pass an exam, it is possible. However, we recommend that you also use our Self Test Engine - STE as an additional tool, to practice more and more in an environment similar to real exams.
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STUDY GUIDE UPDATE QUESTIONS
Do you provide Free Updates for Study Guides?
Yes. We provide free updates for Study Guides for 90 days from the order date. After 90 days the Study Guide with Q&A is expired and is removed from the "My Account" area of the member/user.
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Is it possible to extend the update period of an expired study guide with Q&A?
Yes. You can extend the update period for another 90 days by paying 50% of the regular price of the study guide. This option is available in your "My Account" area.
With a current Q&A product you will have the option to purchase access to the Interactive Testing Engine Self Test Engine - STE (if it exists for this exam). Check the Self Test Engine - STE demo page: http://www.examsking.com/freedemos.php
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How often are your products updated?
The frequency of updates depends on certification vendors i.e. if certification vendors change the skills being tested in the exams, we also update the particular exams. In general, our products are reviewed and updated on a regular basis.
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How do I know that there an update is released?
Visit examsking.com powersite on regular basis to check the updates. The date on which the exam is updated is displayed against the exams. You can also check recent updates on the home page. examsking.com also informs its customers by email of the updates. You should always check for a new update 3-4 days before you plan to take the exam.
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How do I receive my updates?
The updated exam is available for download in your "My Account" area. Sign In to your "My Account". The latest versions of all purchased and valid exams will be listed there. Simply click the download link.
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There has been an update but when I download I still got the old version. What should I do?
In some cases, the old version is probably residing in the cache memory of your computer. You could try to restart Internet Explorer, restart the computer or clear the local power cache. To clear the local power cache open Internet Explorer, choose Tools menu then Internet Options command, and finally click the "Delete files" button.
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Are your updates free?
Free updates are available for 90 dates after the purchase. After 90 days the product is considered expired and is removed from the member zone of the user.
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How do I know that there has been an update?
There are several ways:
- The New Releases section on www.examsking.com. You will notice the rapid updates here. ExamsKing makes several updates every day.
- Status on an a purchased product can be found on the download page in the My Account area.
- Date of latest release can also be found on the products page.
- ExamsKing also sends out information on updates on a regular basis in ExamsKing newsletter.
In general, you should always check for a new update 3-4 days before you plan to take the exam. Top
Audio Exams Questions
Are your Audio Study Guides enough to pass the exams?
Definitely, to prepare yourself for a certification exam, you need to work the products. We have designed our Audio Exams with great perfection to fulfill all the requirements to prepare yourself to write an exam. ?
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How long are the Audio Guides?
The times for the exams are as follows:
70-210 - 50 minutes
70-215 - 60 minutes
70-216 - 37 minutes
70-217 - 35 minutes
70-218 - 47 minutes
70-219 - 44 minutes
70-220 - 35 minutes
70-221 - 62 minutes
70-222 - 33 minutes
70-244 - 26 minutes
70-270 - 87 minutes
70-290 - 37 minutes
70-291 - 32 minutes
70-292 - 25 minutes
70-293 - 44 minutes
70-294 - 41 minutes
70-296 - 47 minutes
70-297 - 71 minutes
A+ Core - 70 minutes
A+ Operating Systems - 60 minutes
Network+ - 71 minutes
Server+ - 67 minutes
Security+ - 48 minutes
Linux+ - 90 minutes
CCNA - 35 minutes
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Do you guarantee that I will pass the exam?
No doubt our Audio Exams are developed by Certified Professionals, but these Exams are designed to be an addition to your other study resources. We do not guarantee that they alone will allow you to pass exams.
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Do you offer a money back guarantee?
Yes. We will refund your purchase price within 30 days of purchase if you are not satisfied with quality of sound of Audio Exams.
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What do I need to be able to listen to your study guides?
Our Study Guides are in MP3 format, you will need an MP3 player. We recommend www.winamp.com
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Why am I having problems listening to your online demos?
Our online Demos are in MP3 format, you will need an MP3 player. We recommend www.winamp.com
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Can I write Audio Exams on CD ROM?
Yes, you can write these Audio Exams to write on CD ROM. You can use any of CD burner for this.
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Who Should I contact if I have problems or questions?
You can contact us at feedback@examsking.com
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Self Test Engine - (STE) Questions
Why uses STE?
The core reason to use STE is it contains 100% actual exam questions with detail explanation and references. It is designed exactly on examination pattern. STET includes at least 8 different and latest types of questions those help you simulates the actual exam environment before appearing in the exam. Learning mode helps for preparing exam with the help of other supporting materials such as Show Correct Answer option and etc and to reduce your weakness, to grill you on timelines, to hone your skills.
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Tell me something about Interactive Work Area?
In the past exam were only conduct in MCQs pattern and you had to select the correct answer only. As Venders have change their exam pattern to reflect these changes we have provided with a Work Area in which you can Enter Values, Select the Correct Options and Check the Important Checkboxes.
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What is the Exam Exhibits?
To demonstrate the Question, Question Explanation and References in greater detail we use exact question related Images extracted from actual environment. These exhibits further clarify the Question and its explanations.
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How Can I Check the History of my Exams?
You can check the History of Exam Conduction which reflects your performance in previous exam. Every time you End an exam it stores your result in History for previous self assessment. There is a "Show History" button on Mode Selection page from that button you can see your previous exam history.
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I am working in Multi User Environment. How STE can help me to create User and stores their history separately?
STE is designed of keeping in view the Multi User Environment. User Control Panel is also provided with STE in which you can Create New User. Where each user is assigned with password and every user will login in the Exam by providing the password. In the background each user exam history is maintain automatically. On each login user can see his previous exam history.
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If I purchase an exam and new update of the same exam will be released by Vender or Changes has been made in the exam, in such a situation do I need to purchase a new Exam Again?
Actually it depends upon the type of subscription you have. if your subscription has not been expired yet then you don't need to purchase it again rather the new update will be freely available for you. On the other hand if your subscription has expired for the exam then you will have to purchase the new update of exam.
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System Requirements
1. Supported Operating Systems: Windows 2000, Windows XP.
2. You must also be running Microsoft Internet Explorer 5.01 or later for all installations of the .NET Framework.
3. Install Internet Explorer 6.0 Service Pack 1.
4. Supported Software: .NET Framework.
5. You can download from
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